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Get information about:
Ordering
Whether you're a new customer placing your first order
with American Craft & Hobby or a seasoned veteran, we
want to make sure that ordering at American Craft & Hobby
is as fun and easy as possible.
Ordering from American Craft & Hobby:
Our crafts are organized by craft type. As you browse our
crafts, you can click on the item to view a larger picture
and to add it to your basket. When you've made your selections,
click the "checkout" button in the upper right hand corner
of the webpage. You'll be prompted to either sign in, create
an account or order without an account. Creating an account
saves your shipping and billing addresses for your convenience
in the future. The next step is to enter the shipping and
billing addesses, then the payment information. After you
submit, your order is sent to American Craft & Hobby for
fulfillment!
Payment:
American Craft & Hobby accepts Visa, Mastercard and Discover
cards for payment. If you pay with a credit card, your card
will not be charged until we ship your order. American Craft
& Hobby also accepts checks and money orders via mail.
If you are paying by check or money order, we must receive
it before we can ship. Click
here for our mailing address.
Shipping
Shipping Cost: $5.95 on all orders under $49, free shipping
on all orders over $49. American Craft & Hobby ships via
UPS Ground.
American Craft & Hobby ships to the continental United
States only. At this time we can not ship internationally,
to Alaska, Hawaii, P.O. Boxes, or APO/FPO addresses.
American Craft & Hobby ships orders within a few days
of receipt. However, sometimes a particular item may be on
order, and we will hold the order until it is complete. This
is to ensure that we can offer you the lowest prices and shipping
costs. If an item is on an extended back-order or has been
discontinued, American Craft & Hobby will notify you.
Returns
You may return items within 30 days of delivery for a full
refund, minus the shipping costs. Returned items must be in
unopened, unused condition (including unbroken shrink-wrap,
if applicable). If your item was damaged in shipment, please
contact us soon after delivery.
When returning an item, we ask that you pack the item securely,
enclose a note with your name and order number, and ship it
back to American Craft & Hobby (address).
We will issue you a refund upon receipt of the item; because
of that, we suggest you use a shipping method that will confirm
delivery (i.e., UPS, Fedex, USPS Priority Mail with Delivery
Confirmation). Sorry, but we can not credit you the costs
of return shipping.
Please note that we are unable to exchange items, if you
want to get a different item, we ask you to return the first
item, and then re-order the item that you want.
Privacy & Security
Privacy: The information that you transmit to American Craft
& Hobby will be kept confidential and will not be sold
or given to any third parties, to the extent as law allows.
Please note, however, that you may receive periodic email
offers from American Craft & Hobby as a prior customer,
but can opt-out of such offers by indicating it on your customer
information page or by clicking the link in the email offer.
Security: Your credit card information is safe with American
Craft & Hobby. American Craft & Hobby uses secure
server technology (SSL) to encrypt confidential information
during transmission, ensuring that transactions stay private
and protected.
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